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Pomeroy for Merck

Keep scientists focused on what matters most

Minimize disruption, strengthen compliance, and keep innovation moving with AI-powered support, predictive DEX, and secure workplace operations

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Built around Merck’s priorities

01

Give scientists more time for science

Eliminate friction, repeated troubleshooting, and unnecessary waiting with AI-powered support that autonomously resolves up to 70% of L1 issues instantly.

02

Simplify FDA, GxP & HIPAA Compliance

Build security, endpoint management, governance-first AI, and human oversight directly into Zero Trust workplace services without adding layers of complexity.

03

Simplify IT operations

Connect employees, systems, workflows, and AI agents through one orchestration layer, delivered through one partner accountable for the outcomes.

Is your AI giving answers or delivering outcomes?

If AI isn’t transforming the economics or employee experience, it isn’t transformation.

Up to 70%
routine issues resolved autonomously
Up to 55%
operational cost savings
Up to 80%
less time waiting for support

It's fair to expect more.

Requirements should be able to shift without reopening the contract. One issue should have one owner, not three teams and a handoff. AI should be resolving tickets, not sitting on a roadmap.

  • Built for change, not contracts
  • One point for support across every channel
  • Transparent pricing tied to business outcomes
  • AI that resolves tickets before they reach a person
Find out how

Explore what's next for your digital workplace

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The Intelligent Workplace Model

Five ways to improve scientific productivity, governance, collaboration, intelligent operations, and outcome visibility. 

View the Brief
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The Ticket is the Lagging Indicator

Why the next evolution of enterprise IT is about preventing disruption rather than simply resolving it faster.  

Read the Guide
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5 Questions to Test a Prevention Claim

Preventing IT disruptions is easy to claim but hard to prove. True prevention leaves a record across five stages.

Explore the Questions
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What if IT could act before employees had to ask?

Build an increasingly autonomous model that predicts, automates, and resolves to keep researchers focused on science.

Start the conversation

Why Pomeroy?

This isn’t just a legacy, it’s a blueprint.

Fifty years in service delivery has shaped a proven execution model. Pomeroy brings that experience to every engagement, helping your team move forward faster without having to start from scratch.

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We’ll help you find the right solutions for your business. Fill out the form and our team will get back to you shortly.
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