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Pomeroy for Estée Lauder

Give employees a consumer-grade workplace experience

Reduce counter disruption, eliminate recurring issues, and give associates time back with AI-powered support, predictive DEX, and secure workplace services.

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Built around Estée Lauder’s priorities

01

Keep beauty advisors focused on customers

Technology issues shouldn’t become another task at the counter. Resolve up to 70% of L1 issues instantly to prevent IT disruption from becoming customer disruption.

02

Enable consistent global operations

Deliver consistent, uninterrupted operations across counters, stores, manufacturing sites, and distribution centers through proactive lifecycle and asset management, global SmartHands support, and depot services.

03

Bring consumer-grade experiences to work

Deliver a consumer-grade digital employee experience with predictive DEX, endpoint intelligence, and automated remediation that reduces downtime, improves employee satisfaction, and keeps teams productive.

Is your AI giving answers or delivering outcomes?

If AI isn’t transforming the economics or employee experience, it isn’t transformation.

Up to 70%
routine issues resolved autonomously
Up to 55%
operational cost savings
Up to 80%
less time waiting for support

It's fair to expect more.

Requirements should be able to shift without reopening the contract. One issue should have one owner, not three teams and a handoff. AI should be resolving tickets, not sitting on a roadmap.

  • Built for change, not contracts
  • One point for support across every channel
  • Transparent pricing tied to business outcomes
  • AI that resolves tickets before they reach a person
Find out how

Explore what's next for your digital workplace

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The Intelligent Workplace Model

Five opportunities to improve employee experience, retail operations, predictive support, and outcome visibility.  

View the Brief
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The Ticket is the Lagging Indicator

Why the next evolution of enterprise IT is about preventing disruption rather than simply resolving it faster.  

Read the Guide
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5 Questions to Test a Prevention Claim

Preventing IT disruptions is easy to claim but hard to prove. True prevention leaves a record across five stages.

Explore the Stages
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What if IT could act before employees had to ask?

Build an increasingly autonomous digital workplace model that predicts issues, automates resolution, and keeps operations moving.

Start the conversation

Why Pomeroy?

This isn’t just a legacy, it’s a blueprint.

Fifty years in service delivery has shaped a proven execution model. Pomeroy brings that experience to every engagement, helping your team move forward faster without having to start from scratch.

Let's Talk

We’ll help you find the right solutions for your business. Fill out the form and our team will get back to you shortly.
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